Attention: First-Generation Apple Watch Owners
Apple has always been known to produce and sell products that have out-standing quality. Sometimes, however, weird and unanticipated hardware quirks can cause issues for consumers, causing Apple to own up. That’s what appears to be happening with the first-generation Apple Watch. Here is all you need to know.
As first reported by MacRumors yesterday, it appears as if Apple has extended the service policy on its early first-generation Apple Watches to three years from the purchase date, and it appears to have gone into effect sometime last year. The new warranty applies to any first-generation Apple Watch, including Sport, Edition, and Hermes designs, and even if the standard one-year warranty has expired. Apple has not officially confirmed the extension, but they have kept the review quite, only announcing the change in an internal memo.
If the back of your Apple Watch separates from the housing of the watch, an Apple repair technician should repair it for free. To start the repair process, go to apple.com, an Apple Store, or the Genius Bar. DO NOT GO TO A THIRD PARTY REPAIR BUSINESS. Many have taken to forums like Reddit to share their experience, and some customers have reported that they have had to pay for repair, so if you are asked to pay for a repair, ask to speak to a senior repair representative. The change has not been publicly announced, so some repair team members may not know about the change.
A good rule of thumb for first-generation Apple Watches is to be cognizant of any abnormal activity or any signs that the hardware inside of the device has come loose and is causing the housing to bend or bulge. If any of these unexplained anomalies occur, take your device to your local Apple store and ask about free repair options. Good luck to all of you first-generation Apple Watch users out there!