The Nintendo Switch launched last Friday, March 3, and it appears to be a hit with all users. Customers, however, are experiencing a common issue with connecting the controllers to the Switch itself. Nintendo may have an explanation, but it may effect an abundant amount of users.
After numerous reports of issues with connecting the Joy-Con controllers to the Switch console, Nintendo has posted a blog post explaining the most likely cause. The blog post is aimed towards users that that unresponsive Joy-Con controllers, controllers that cut-out intermittently, and controllers that appear to lose total connection with the Switch. Nintendo believes the connection is poor, due to signal interference from various household devices or objects.
Nintendo recommends users to place the Switch in a location that is not:
Behind a TV
Near any Aquarium
Placed in or under a metal object
Pressed against a large amount of wires and cords
Within three or four feet of other wireless devices (routers, wireless speakers, headphones, etc.)
Nintendo also recommends users to turn off any other wireless devices in the vicinity when using the Switch, such as:
Laptops, tables, etc.
Hard Drives, Thumb Drives, LAN Adapters, etc.
The Switch itself is designed to be docked near your TV. It is one of the biggest selling points of the device, and telling users to move the device away from TVs, being a source of interference, is counterproductive. For homeowners, large aquariums would by very difficult to move from their living room that may house a Switch console. Nintendo could have overlooked working to better shield the Switch from signals of interference, or it may not have been possible at all. Only time will tell if the device continues to have these issues or if a small portion of the devices has these continuing connection issues.