Just a month after Samsung officially released its new Galaxy Note7, it is being recalled. The tech giant is suspending sales of all Galaxy Note7s and issuing a voluntary recall on all devices that have already been sold because of a safety concern.
In the few weeks the phone has been on the market, reports of the battery exploding inside the phone are on the rise. In a press statement released by Samsung on September 2, 2016 the company stated, “To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market…” Videos and photos of the phones after they have exploded can be found all over social media and YouTube.
If you have purchased a Note7, Samsung says, “For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks…” Customers could get replacements as soon as this week.
This has been one of the very first major recalls of a flagship smartphone. Samsung says it is “…working closely with our partners to ensure the replacement experience is as convenient and efficient as possible…” Customers will most likely just have to be patient as the replacement process begins and will be very careful where they keep and charge their phones until they get a replacement device.